Last updated: September 25, 2025
Jellbi operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”). Jellbi is powered by Shopify.
This Privacy Policy explains how we collect, use, and disclose your personal information.
Personal Information We Collect
We may collect or process the following categories of personal information:
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Contact details: name, address, phone number, email address.
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Financial information: payment card details, billing information, transaction data.
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Account information: username, password, preferences.
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Transaction history: orders, returns, exchanges, wishlist activity.
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Communications: details you share when contacting us.
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Device & usage information: IP address, browser type, cookies, and navigation data.
Sources of Information
We collect personal information from the following sources:
- Directly from you when you use our services or contact us.
- Automatically through cookies, browsing activity, or device data.
- From service providers such as payment processors and shipping partners.
- From partners or third parties for marketing or analytics purposes.
How We Use Your Information
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Provide & improve services: process orders, manage shipping and returns, and maintain customer accounts.
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Marketing: send offers, promotions, and personalised recommendations.
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Fraud prevention: verify accounts, detect fraud, and protect our customers.
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Communication: respond to enquiries and provide customer support.
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Legal compliance: meet legal, regulatory, and lawful requirements.
Disclosures of Information
We may share your personal information:
- With Shopify and trusted service providers for IT, payment processing, shipping, and analytics.
- With marketing partners for advertising and promotional activities.
- When required by law, regulation, or legal process.
- In connection with a business transaction such as a merger, acquisition, or bankruptcy.
Your Rights
You may have the following rights regarding your personal information:
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Access: request details about the data we hold about you.
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Delete: request deletion of your personal information.
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Correct: update or correct inaccurate or incomplete information.
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Portability: request a copy of your data in a transferable format.
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Opt-out: manage or unsubscribe from marketing communications at any time.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at hello@jellbi.com.au.
