FREQUENTLY ASKED QUESTIONS

Jellbi is a better for you jelly snack made with clean, plant based ingredients and a blend of six functional mushrooms. It is designed to fit effortlessly into everyday life as a snack you can enjoy without hesitation.

Jellbi sits between a snack and a supplement. It tastes like a snack but is thoughtfully formulated with ingredients chosen for everyday wellness support. It is not intended to replace meals or medical supplements.

Unlike gummies that are often high in sugar or capsules that are hard to swallow, Jellbi is a soft, ready to eat jelly with no preparation needed. It is low in sugar, easy to enjoy, and made with clean ingredients.

Jellbi is made with real fruit extracts, a six mushroom blend (Golden Oyster, King Oyster, Lion’s Mane, Maitake, Reishi, and Almond Mushroom), prebiotic fibre, and other carefully selected plant based ingredients.

It contains no artificial sweeteners, colourings, or preservatives.

Yes. Everyday Jelly is fully plant based. The jelly texture is created using:

• Agar
• Xanthan gum
• Locust bean gum

It contains no gelatine and no animal derived ingredients.

No. Everyday Jelly contains no added sugar. It is lightly sweetened with:

• Xylitol
• Erythritol
• Monk fruit extract

It also contains real mixed berry juice concentrate for natural flavour.

At room temperature, you will taste the mixed berry flavour more clearly, with a light natural sourness from real fruit.

When frozen, it becomes firmer and more refreshing, with a satisfying texture many people love.

Simply rip the sachet, chew slowly, and enjoy. No water or preparation needed.

It can be enjoyed:

• At room temperature
• Chilled
• Frozen for a firmer texture

Everyday Jelly can be enjoyed up to 3 sachets per day.

Excessive consumption may have a laxative effect due to the natural sweeteners.

Everyday Jelly is formulated for adults.

If children are consuming Everyday Jelly, they must be supervised by an adult at all times. Due to its soft jelly consistency, it may pose a choking hazard.

If you are considering Everyday Jelly for children, please consult a healthcare professional first.

Yes. Because of its soft jelly texture, Everyday Jelly may pose a choking hazard for all ages if not consumed carefully.

Please:

• Chew slowly
• Avoid consuming while lying down
• Avoid consuming while distracted or moving

If you are pregnant, breastfeeding, or taking medication, we recommend consulting a doctor or dietitian before consuming.

A slight colour change is normal. Everyday Jelly contains plant based extracts and natural ingredients, which may vary slightly over time. This does not affect quality.

Store in a cool, dry place away from light, humidity, and heat.

Everyday Jelly has a 24 month shelf life. The best before date is printed on each package.

For hygiene and food safety reasons, we do not accept returns for change of mind.

If your order arrives damaged, faulty, or incorrect, please email hello@jellbi.com.au within 3 days of delivery with:

• Your order number
• Clear photos of the product and packaging

We will review and resolve the issue promptly.

If your order has not yet been dispatched, we may be able to update or cancel it. Please contact us as soon as possible at hello@jellbi.com.au

We accept:

• Visa
• Mastercard
• American Express
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
• AfterPay

All transactions are processed securely.

Shipping Costs

• Express Shipping: $9.99
• Standard Shipping:
  - Free on orders $50.00 and above
  - $5.99 on orders under $50.00

Delivery time frames may vary during peak periods or due to Australia Post network delays.

Orders are processed within 1 business day, Monday to Friday.

We ship via Australia Post. Delivery times are estimated based on Australia Post guidelines.

Express Shipping

Metro delivery estimates:

• Melbourne Metro: 1 business day
• Sydney Metro: 1 to 2 business days
• Brisbane Metro: 1 to 2 business days
• Adelaide Metro: 1 to 2 business days
• Canberra Metro: 1 to 2 business days
• Perth Metro: 2 to 3 business days

Regional areas: 2 to 4 business days

Standard Shipping

Metro delivery estimates:

• Melbourne Metro: 2 to 3 business days
• Sydney Metro: 2 to 4 business days
• Brisbane Metro: 2 to 4 business days
• Adelaide Metro: 2 to 4 business days
• Canberra Metro: 2 to 4 business days
• Perth Metro: 3 to 6 business days

Regional areas: 3 to 8 business days

Once your parcel is handed to Australia Post, delivery timelines are managed by them. If your parcel appears delayed, please contact us and we will assist.

You can update your address within 12 hours of placing your order by contacting our support team.

Please reach out to us with photos of the damaged package, and we’ll arrange a replacement or refund.

Please check around your delivery address and with neighbours first. If you still cannot locate it, contact us and we will help investigate with Australia Post.

You earn points every time you shop with us. These points can be redeemed for discounts and special rewards.

Simply create an account on our website — you’ll automatically start earning points with your first purchase.

Yes, points are valid for 12 months from the date they are earned. Make sure to use them before they expire!

You can earn points through:

• Placing orders
• Referring friends
• Participating in selected promotions

Full details are available on the Loyalty Program page.

Once you have enough points, you can redeem them for exclusive rewards or discounts directly through your loyalty account dashboard.

Some promotions may not be combined with loyalty rewards. Please check the specific promotion terms at checkout.